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UX Portfolio

Hi, I'm Shannen Keane a lead UX designer currently working in AIB where I design for applications and features across mobile and desktop. As lead I mentor other designers in their day to day role and advocate for good design practice across the business.

Confirmation of Payee

Feature |  AIB NI Mobile

UK regulation that enhancing customer security and elevating the risk of fraud by checking payee details in real time. 

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Richer Transactions 

Feature | AIB Personal Banking  

Enhancing transaction details displayed to mitigate customer confusion. Significantly reducing call centre calls  by 32%.

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Ways of Working

Document | Business improvement 

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Facilitating clear communication of the Design Process in industry to foster deeper collaboration and engagement within a Multidisciplinary Team.

Increasing motivation and productivity for new joiners. 

my Tool Kit 

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